Lloyd's Policies

Order Processing Times Top

Team Order processing times on orders from lloydssoccer.com/ vary by season. We define our peak season as the period between June 15th through September 15th.

Orders placed before a listed deadline during peak season

Orders placed prior to a deadline can be held for bulk processing until the deadline has passed. Orders placed during our peak season are prioritized and shipped based on game dates and typically delivered 1-2 weeks prior to a team's first game. All orders will be shipped using your selected shipping method during checkout. 

Orders placed after a listed deadline during peak season

Orders placed after a listed deadline are processed after the rest of the club has been completed, and then on a first-in/first-out basis. Lloyd's Soccer makes our best effort to get you on the field for your first game, but orders placed after a deadline ARE NOT guaranteed to arrive prior to your first game. All orders will be shipped using your selected shipping method during checkout.

Orders  outside of peak season

Orders placed before the deadline and outside of peak season are processed individually in the order they are received. Order processing begins the next business day. Typical processing times are 2-3 weeks depending on customization. All orders will be shipped using your selected shipping method during checkout.

 

Editing Your Order Top

We want to ensure that your order is fulfilled correctly. If you notice an error on your order, you may have the option to correct it online. During peak season, if the ordering deadline has not passed, you might be able to edit or cancel your order through your order history once you have signed in to our site. 

If your deadline has passed, you may still be able to edit your order online. If your order history does not show an option for edit or cancel, the best course of action is to reply to your confirmation email detailing the changes that need to be made. If your order has not gone into process yet, we will do our best to accommodate any changes needed. Once an order has entered the customization process, we can no longer make any changes to that order.

Shipping Top

Orders are shipped based on the shipping locations selected at checkout. Available options vary based on your club and when you order.

Club Delivery

Orders marked “club delivery” will be shipped directly to your club or school. A club or School representative will distribute orders to the individual players.

Lloyd's Soccer Location Pickup

Orders with “Lloyd's Soccer Pickup” will be delivered to the Lloyd's Soccer location of your choice at no charge. Once the order has arrived at the desired location you will be notified by phone and/or email that your order is ready for pickup.

FedEx/UPS/USPS Shipping

Orders shipped directly to your home are shipped via FedEx, UPS or USPS at the sole discretion of Lloyd's Soccer. Transit times are typically 1-5 days. Transit times are based on the delivery only and do not include order processing times.

Returns/Refunds Top

MyUniform Purchases

Items purchased online through MyUniform are non-returnable if they contain any customization that would not be found on the original product. Customization includes:

• Any logo other than that of the manufacturer (i.e. Club, League, Sponsor or School logos)
• A player’s name or number

Items that were not customized will be treated as a retail purchase and may be returned to the production facility or at any Lloyd's Soccer retail location. Your order confirmation will be required as your receipt to receive a full refund.

 

Retail Location Purchases

You may return any new, unused, and resalable product bought from a Lloyd's Soccer retail location (so long as it meets the criteria below) after any amount of time. Items returned within 30 days will be refunded in their original payment method, either cash or credited back to the purchasing credit card. Items returned after 30 days will be issued store credit.

Only items that are in "new, unused and resalable condition" will be accepted for returns. We strongly recommend trying on all apparel indoors. Items that are not in new condition are not returnable unless defective.

• A jersey, shirt or anything else that smells unnatural
• Anything you accidentally spilled on
• Items that you received with a tag, that no longer have a tag

Defective Products Top

A defective product is defined as a product that is unfit for its intended purpose due to a manufacturing or design flaw. A defective product will show signs of being faulty within the first 60 days of use. For that reason, we only accept defective returns within 60 days of your purchase.

All items we receive labeled as defective are put through rigorous tests to ensure the product does in fact have a factory defect. Products deemed defective can be returned to Lloyd's Soccer up to 60 days from purchase date for a 100% store credit.

Privacy Policy Top

Lloyd's Soccer is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Lloyd's Soccer Web site and governs data collection and usage. By using the Lloyd’s Soccer website, you consent to the data practices described in this statement.

Collection of your Personal Information

Lloyd's Soccer collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Lloyd’s Soccer also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, and gender.

There is also information about your computer hardware and software that is automatically collected by Lloyd’s Soccer. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Lloyd’s Soccer for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Lloyd’s Soccer Web site.

Lloyd’s Soccer encourages you to review the privacy statements of Web sites you choose to link to from Lloyd’s Soccer so that you can understand how those Web sites collect, use and share your information. Lloyd’s Soccer is not responsible for the privacy statements or other content on Web sites outside of Lloyd’s Soccer and Lloyd’s Soccer family of Web sites.

Use of your Personal Information

Lloyd’s Soccer collects and uses your personal information to operate the Lloyd’s Soccer Web site and deliver the services you have requested. Lloyd’s Soccer also uses your personally identifiable information to inform you of other products or services available from Lloyd’s Soccer and its affiliates. Lloyd’s Soccer may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Lloyd’s Soccer does not sell, rent or lease its customer lists to third parties. Lloyd’s Soccer may, from time to time, contact you on behalf of external business partners about an offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Lloyd’s Soccer may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Lloyd’s Soccer and they are required to maintain the confidentiality of your information.

Lloyd’s Soccer does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Lloyd’s Soccer keeps track of the Web sites and pages our customers visit within Lloyd’s Soccer in order to determine what Lloyd’s Soccer services are the most popular. This data is used to deliver customized content and advertising Lloyd’s Soccer to customers whose behavior indicates that they are interested in a subject area.

Lloyd’s Soccer Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lloyd’s Soccer or the site; (b) protect and defend the rights or property of Lloyd’s Soccer ; and, (c) act under exigent circumstances to protect the personal safety of users of Lloyd’s Soccer , or the public.

Use of Cookies

The Lloyd’s Soccer Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Lloyd’s Soccer pages, or register with lloydssoccer.com/ site or services, a cookie helps Lloyd’s Soccer to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lloyd’s Soccer Web site, the information you previously provided can be retrieved, so you can easily use the Lloyd’s Soccer features that you customized.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lloyd’s Soccer services or Web sites you visit.

Security of your Personal Information

Lloyd’s Soccer secures your personal information from unauthorized access, use or disclosure. Lloyd’s Soccer secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected by encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Lloyd’s Soccer will occasionally update this Statement of Privacy to reflect company and customer feedback. Lloyd’s Soccer encourages you to periodically review this Statement to be informed of how Lloyd’s Soccer is protecting your information.

Contact Information

Lloyd’s Soccer welcomes your comments regarding this Statement of Privacy or any other policy. If you believe that Lloyd’s Soccer has not adhered to this Statement, please contact Lloyd’s Soccer at orders@lloydssoccer.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.